AnswerConnect SMS Integration

Yes — Mobile Message integrates with AnswerConnect. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the AnswerConnect integration

A customer calls your business after hours, and AnswerConnect's live answering service takes the message. The service captures their contact information, their reason for calling, and whether they want a callback. Your team gets that information, but actually following up with the customer happens later, and sometimes the message gets delayed or forgotten.

AnswerConnect does the hard work of answering and capturing, but it's only half the job. Customers need to hear back quickly. Pairing AnswerConnect with Mobile Message through Zapier closes that gap. When a new message is taken, you can automatically create the caller as a contact in Mobile Message and send them an SMS confirming their callback will happen soon. That keeps the customer feeling heard, reduces their anxiety, and means your team acts on messages faster instead of letting them sit in an inbox.

Categories:

Customer Support

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect AnswerConnect and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A caller leaves a message with AnswerConnect AnswerConnect · New Message

Then Add them to your Mobile Message contact list Mobile Message · Create Contact

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When Instant A message is taken by AnswerConnect AnswerConnect · New Message

Then Text the caller confirming you received their message Mobile Message · Send SMS

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1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything AnswerConnect supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Message — Triggers when a new message is taken.

Actions 1

Create Contact — Create a new contact.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

AnswerConnect + SMS: common questions

Can I send an SMS to a caller after AnswerConnect takes their message?

Yes. When AnswerConnect captures a message, you can automatically send an SMS to the caller confirming you received their message and will get back to them soon. That makes the customer feel heard immediately.

Can I add AnswerConnect callers to my Mobile Message contacts automatically?

Absolutely. When a caller leaves a message, they can be automatically added as a contact in Mobile Message. That means their information is saved and ready for follow-up communication.

How do I set up AnswerConnect with Mobile Message?

Connect both accounts through Zapier. When AnswerConnect receives a message, you can trigger Mobile Message to send an SMS or create a contact. Zapier handles the setup, and everything runs automatically in the background.

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