21RISK SMS Integration

Safety managers using 21RISK can put a direct notification beside new audits, corrective actions and team changes. When a new action is created, a Zap can send a plain SMS to the person responsible for follow-up. A New Audit event can also alert an operations group, helping the right people know that a review has been added without relying on a dashboard check.

New User is useful when a new member joins 21RISK and an administrator needs a prompt to complete the next onboarding step. Mobile Message can send the notification to one person or to a list, depending on the process. Because 21RISK provides triggers but no actions in the supplied Zapier surface, the practical direction is from 21RISK into Mobile Message. There is no supported workflow here for writing an SMS reply back into a 21RISK record. Setup happens through Zapier with both accounts authorised. Map the action, audit or user details that the trigger provides, test the recipient and message, then enable the chosen Zap. Keep safety messages clear, factual and limited to the information needed for the next action.