SMS for Retail & Ecommerce Businesses
Run storewide sale campaigns, send personalised discount codes and text customers the moment their order is ready, with every reply landing in one shared inbox.
How Australian retail and ecommerce businesses use SMS
Retail runs on timing and stock. A sale that customers don't see before it ends is wasted margin, and an order sitting behind the counter for a week is a phone call nobody has time to make. Australian retailers, from furniture and appliance stores to grocers, butchers, nurseries and specialty online shops selling everything from golf gear to supplements, lean on SMS for exactly this, blasting storewide and seasonal sales to their customer list and texting the moment a held or backordered item is ready to collect.
Mobile Message sends from 1.6¢ per message with no monthly fees or contracts, so a sale blast or a pickup alert costs a few cents a customer rather than a subscription. Connect your Shopify store or import a customer list as a CSV, send under your store's name, and let customers reply straight back with a stock question or a pickup time, all landing in one shared inbox your team can work from the counter or the warehouse.
Storewide and seasonal sale campaigns
Blast an EOFY clearance, a weekend flash sale or a new product catalogue to your whole customer list with a discount code and a clear opt out, whether you're a furniture retailer or a corner grocer.
Order ready for pickup and delivery updates
Text a customer the moment their online order, held item or backordered appliance is ready to collect, or let them know a large item is delayed, without tying up staff on the phone.
VIP and personalised offers
Send a loyal customer a personalised discount code or an in-store only offer with their first name attached, so it reads like a perk and not a mail out.
Ecommerce platform integration
Connect Shopify so order confirmations and product promotions send automatically as stock and orders update, no manual exporting of customer lists.
Two-way replies for stock and order queries
Let a customer reply to ask if an item's back in stock or to confirm a pickup time, with every reply landing in a shared inbox instead of ringing the store.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Built for retail and ecommerce
Personalise campaigns, sync with Shopify and manage replies from one inbox, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
See it in action
Example messages Australian retail and ecommerce businesses send with Mobile Message
EOFY SALE at Coastal Home & Living! Up to 40% off storewide, this week only. Shop in store or online: coastalhome.com.au/s/4kP9 Opt out: reply STOP
Hi Marcus, your Beko dishwasher has arrived at Ferndale Appliances and is ready for pickup. Call us on 07 3344 5521 if you need us to hold it a bit longer.
Hi Renae, it's VIP week at The Kitchen Pantry. Show this text in store for 15% off your next order, code VIP15, valid until Sunday. Opt out: reply STOP
Hi Callum, the outdoor setting you ordered from Bramwell Outdoors is running about a week behind due to a supplier delay. We'll text you the moment it's in.
How it works
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Import your customer list or connect Shopify
Upload a CSV of customer names and mobile numbers, or connect your Shopify store so new orders and customers sync automatically. -
Write and personalise your message
Add a first name and a product or order detail so a sale blast or a pickup alert reads like it's written for that customer. -
Send now or schedule ahead
Launch a sale the moment it starts, or schedule pickup reminders and delivery updates to go out automatically as orders move. -
Read and reply from a shared inbox
Replies about stock, orders or pickup times land in one shared inbox your whole team can manage, whoever's on shift.
Popular Retail & E-Commerce Business Types
Start texting your customers today
Set up a Mobile Message account in minutes, send under your store's name and pay only for what you send, from 1.6¢ per message. No monthly fees, no contracts.