SMS for Online Stores
Send shipping updates the moment an order's on its way, run product and sale campaigns, and cut down on where's my order enquiries.
How Australian online stores use SMS
An email about a shipped order sits unread while a customer wonders where it's got to, but a text lands straight on the lock screen. Australian online stores use Mobile Message to text customers the moment an order's dispatched with a tracking link, flag a delivery delay before it turns into a support ticket, and send product drops and sale campaigns straight to their customer list with a link to shop.
Mobile Message sends from 1.6¢ per message with no monthly fees or contracts, and connects to Shopify so shipping updates and verification codes can fire automatically as orders move through your store. Send campaigns under your brand name, personalise every message with a first name, and read every reply, from a sizing question to a delivery address change, in one shared inbox your team can manage together.
Order and shipping updates
Text a tracking link the moment an order's dispatched, so customers stop emailing to ask where it's got to.
Delivery delay alerts
Give customers a heads up when a warehouse change or stock issue pushes a dispatch date out, before they notice and ask.
Sale and new product campaigns
Send a product drop or a storewide discount straight to your customer list with a link to shop, and an easy opt-out built in.
One-time verification codes
Send a login or checkout verification code by SMS, so customers can confirm an order or account change in seconds.
Back in stock alerts
Message customers who missed out the moment a sold out item is back, before it sells through again.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Everything an online store needs from its SMS platform
Shopify integration, bulk campaigns and automated order updates, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
Example messages
Modelled on how Australian online stores actually text customers.
Hi Priya, great news! Your order #48213 has just shipped with Australia Post. Track it here: auspost.com.au/track/48213AU. Questions? Just reply.
Hi Tom, thanks for your order #48260. Due to high demand this week, orders are dispatching from our Gold Coast warehouse a few days later than usual. We'll text tracking once it's on the way.
Bloom & Co Winter Sale is live! 25% off homewares storewide, today only. Shop now: bloomandco.com.au/sale. Opt out: reply STOP
Your Bloom & Co verification code is 482913. This code expires in 10 minutes, don't share it with anyone.
How it works
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Connect your store
Link Shopify or import your customer list by CSV, ready to message in minutes. -
Automate order updates
Trigger shipping confirmations, delay alerts and verification codes automatically as orders move through your store. -
Send campaigns to your list
Launch a product drop or sale campaign with a first name and a link to shop, sent from your brand name. -
Manage replies in one inbox
Sizing questions, address changes and opt-outs all land in one shared inbox your team can answer together.
Ready to text your customers?
Join Australian online stores using Mobile Message for order updates, verification codes and sale campaigns.