SMS for Pet Supply Stores
Run storewide sales, send back in stock alerts and let customers know when their order is ready for pickup, with every reply landing in one shared inbox.
How pet supply stores use SMS
Pet supply retail moves on stock and timing. A flea and tick season sale only works if customers see it before it ends, and a bag of food or a new crate sitting behind the counter for a week is a wasted sale and a phone call nobody has time to make. Pet supply stores that use SMS lean on it for exactly this, blasting storewide and seasonal sales to the whole customer list, texting the moment a held or backordered item is ready, and letting customers know when a favourite food line is back on the shelf.
Mobile Message sends from 1.6¢ per message with no monthly fees or contracts, so a sale blast or a stock alert costs a few cents a customer rather than a subscription you pay for every month. Send under your store's name, import your customer list as a CSV, and let customers reply straight back with a stock question or a pickup time, all landing in one shared inbox your team can work from the counter.
Storewide and seasonal sales
Blast a flea and tick season sale, an EOFY clearance or a weekend storewide discount to your whole customer list in one send, with a code and a clear opt out.
Back in stock and new arrival alerts
Let a customer know the moment their usual food, treat or bedding line is back on the shelf, with the price and a link straight to the product so they don't have to go looking.
Order ready for pickup
Text a customer the moment their online order or held item, like a crate, hutch or bag of food, is ready to collect, so it's not taking up space at the counter.
Delivery and backorder updates
Keep customers posted when a large item like an aquarium or dog crate is delayed or has arrived at the warehouse, without tying up staff on the phone chasing an ETA.
Reorder reminders
Nudge a customer when they're due to run low on food, litter or flea treatment, personalised with their first name, so they reorder from you instead of wherever's convenient.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Built for pet supply retail
Personalise sales, schedule stock alerts and manage replies from one place, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
See it in action
Example messages Australian pet supply stores send with Mobile Message
EOFY SALE at Paws & Co! 20% off storewide plus an extra 10% off all dog beds, this weekend only. In store and online. Opt out: reply STOP
Hi Jodie, the Ivory Coast Grain-Free Chicken 15kg you were after is back in stock at Bayside Pet Barn, $84.95. Grab yours before it sells out again: baysidepetbarn.com.au/s/8fK2. Opt out: reply STOP
Hi Steve, your rabbit hutch has arrived at Whisker & Wag and is ready for pickup. Give us a call on 08 9412 5566 if you'd like us to hold it a bit longer.
Hi Amanda, you're usually due for a new bag of Ivory Coast Grain-Free by now. Reply YES and we'll have a 15kg bag ready for pickup at Bayside Pet Barn tomorrow.
How it works
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Import your customer list
Upload a CSV of customer names, mobile numbers and what they buy, or add contacts one by one as they come through the till or checkout. -
Write and personalise your message
Add a first name and a product merge field so a back in stock alert or a reorder reminder reads like it's written for that customer, not a mail out. -
Send now or schedule ahead
Blast a sale the moment it starts, or schedule a pickup reminder or reorder nudge to go out automatically a few weeks after someone's last purchase. -
Read and reply from a shared inbox
Replies about stock, pickup times or a reorder land in one shared inbox your counter staff can manage together, whoever's on shift.
Start texting your customers today
Set up a Mobile Message account in minutes, send under your store's name and pay only for what you send, from 1.6¢ per message. No monthly fees, no contracts.