SMS for Retail Stores
Run sale campaigns, let customers know the moment their order's ready for pickup and handle stock questions with two-way texting.
How Australian retail stores use SMS
A flyer gets binned and a sale email gets lost in a crowded inbox, but a text about a storewide discount or an order that's ready for pickup gets read within minutes. Australian retailers, from appliance stores and butchers to nurseries and specialty shops, use Mobile Message to run sale and EOFY campaigns across their customer list, let people know the moment an order has arrived in store, and chase up stock that's been sitting on hold without tying up a staff member on the phone.
Mobile Message sends from 1.6¢ per message with no monthly fees or contracts, so a campaign to your whole customer list costs a fraction of print or paid social. Send under your store's name, personalise every message with a first name, connect Shopify if you sell online too, and read every reply, whether it's a stock question or a pickup time, in one shared inbox your staff can manage together.
Sale and promotional campaigns
Text your customer list the moment a storewide sale, EOFY deal or a limited stock drop goes live, with a discount code they can use in store or online.
Order ready for pickup
Let a customer know the moment their order has arrived in store, so it's not sitting on a shelf while they wait for an email they never open.
Collection and payment reminders
Follow up stock that's been held for a customer with a friendly reminder to call or come in, instead of chasing it down the phone yourself.
New stock and restock alerts
Message regular customers the moment a popular line or a back ordered item is back on the shelf.
VIP and loyalty offers
Reward repeat customers with an exclusive in-store code or early access to a sale, with an easy opt-out built in.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Built for retail stores that need to be seen
Personalise, schedule and manage replies for your whole customer list, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
Example messages
Modelled on how Australian retail stores actually text customers.
EOFY SALE at Bayside Appliances! Up to 40% off selected fridges and washers, in store and online this week only. Opt out: reply STOP
Hi Steve, your dishwasher has arrived and is ready for pickup at Bayside Appliances. Give us a call on 08 9337 0337 to arrange a time.
Hi Karen, just a reminder your order is still on hold with us. Please call the store on 08 9337 0337 to arrange payment or collection.
Bayside Butchers VIP Special, boneless pork belly $29.99kg this week only. Say BELLY in store to claim. Opt out: reply STOP
How it works
-
Import your customer list
Upload a CSV of names and mobile numbers from your point of sale system, or add contacts one by one. -
Personalise your campaign
Add a first name merge field so every sale or offer reads like it's addressed to that customer, not a mass blast. -
Send now or schedule ahead
Launch a flash sale today or schedule a reminder for when an order's ready for pickup. -
Manage replies from one inbox
Stock questions, pickup times and opt-outs all land in one shared inbox your staff can answer from together.
Start texting your customers today
Run your next sale campaign and keep customers updated on their orders. Pay only for what you send, from 1.6¢ per message, no monthly fees and no contracts.