SMS for Hospitality, Tourism and Travel Businesses
Confirm bookings, remind guests when payments are due and get package deals in front of your whole database with SMS that gets read in minutes.
Why hospitality and tourism businesses text their customers
Bookings expire, deposits fall due and guests need answers the moment they land, not whenever they next check email. Australian hotels, resorts, caravan parks, tour operators and travel agencies use Mobile Message to remind customers when a booking balance is due, send package deals to their whole database when a sale is on, and answer guest questions about check-in and room availability in real time.
Mobile Message sends from your business name from 1.6¢ per message, with no monthly fees. Set up your guest or customer list once, then schedule reminders around booking deadlines and handle every reply, from a confirmed arrival time to a question about a pet-friendly room, in one shared inbox your team can see.
Booking and payment reminders
Text guests when a booking deposit or balance is due, the way cruise and tour operators do, so fewer bookings expire unpaid.
Package deal and seasonal campaigns
Blast your whole customer database when a sale goes live, island packages, long weekend deals or off-season rates, with an opt-out on every message.
Enquiry follow-up
Reply to a new booking enquiry within minutes instead of hours, while the traveller is still comparing options.
Check-in details and guest requests
Send door codes, key box numbers and arrival instructions the moment a room is ready, and let guests text back if something's not right.
Urgent guest and property notices
Get a severe weather warning, closure notice or safety update to every guest on site at once, without relying on noticeboards.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Everything a hospitality or tourism business needs to text guests at scale
Booking reminders, two-way guest replies and scheduled campaigns from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
SMS examples for hospitality and tourism businesses
Realistic examples modelled on how Australian hospitality and tourism businesses actually use SMS.
Hi Damien, friendly reminder the balance for your Coral Seas Cruises booking 88213 is due by 14AUG2026. Reply to this message with any questions. Coral Seas Cruises
Hi Sarah, our top package deals are on sale. Fiji 6 Nights $799, Port Douglas 4 Nights $549, Hamilton Island 3 Nights $699. Prices per person, $99 deposit secures your spot. Bayline Travel. Opt out: reply STOP
Hi Renee, here are your check-in details for tonight at Marlow Bay Hotel. Front door code: 3391#. Your room key is in box 6, code 7420. Message us if you need anything.
Notice to guests, severe weather is forecast for tonight. Please secure any loose items outside your cabin and stay clear of the foreshore. Cedar Creek Holiday Park
How hospitality and tourism businesses use Mobile Message
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Import your guest or customer list
Upload contacts by CSV or connect your booking system, and group them by property, tour or booking status. -
Send from your business name
Booking reminders and campaigns go out from your registered business name, so guests know it's really you. -
Schedule around your season
Set booking reminders and seasonal campaigns to send automatically ahead of deposit due dates and peak periods. -
Handle replies in one inbox
Guest questions, confirmations and requests all land in a shared inbox your whole team can access.
Popular Hospitality, Tourism & Travel Business Types
Start texting your guests today
Join Australian hospitality and tourism businesses using Mobile Message to confirm bookings, run package deal campaigns and keep guests informed. No monthly fees, just pay per message from 1.6¢.