SMS for Airlines
Send booking confirmations, check-in reminders and flight delay alerts straight to passengers' phones, with two-way replies in a shared inbox.
How airlines use SMS
A boarding pass email sitting unread does nothing for a passenger about to miss a check-in cutoff, and a schedule change buried in a newsletter reaches almost no one before departure. Smaller and regional airlines and charter operators use SMS to get check-in reminders, gate changes and delay alerts in front of passengers fast, and to chase a fare deposit or confirm a booking before a hold expires.
Mobile Message sends from 1.6¢ per message with no monthly fees or contracts, so an airline or charter operator can reach every passenger on a flight for a fraction of the cost of a phone round. Send under your airline's name, personalise every message with a passenger's first name, and read every reply, whether it's a booking question or a request to change a fare, in one shared inbox your team can manage together.
Booking confirmations
Confirm a fare, a seat or a group booking by text the moment it's paid, so passengers have it on their phone without digging through email.
Check-in reminders
Remind passengers to check in online before the cutoff, cutting down on queues and last minute counter check-ins.
Flight delay and gate change alerts
Push a delay, cancellation or gate change out to every affected passenger at once instead of relying on an airport screen.
Fare sale campaigns
Text a limited time fare sale to your customer database, personalised with a first name so it reads like a direct offer, not a mass email.
Booking deposit reminders
Send a reminder when a fare hold or deposit is about to expire, recovering bookings that would otherwise lapse.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Built for how airlines keep passengers informed
Send confirmations, alerts and fare offers to your whole passenger list, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
See it in action
Example messages Australian airlines and charter operators send with Mobile Message
Hi Ryan, your booking on Coastal Air flight CA204 Brisbane to Hamilton Island, Sat 25 July, is confirmed. Check-in opens 2 hours before departure.
Reminder: online check-in for your flight tomorrow at 7:40am is now open and closes 45 minutes before departure. Check in at coastalair.com.au/checkin
Flight Update: CA318 to Cairns is now boarding from Gate 14, departing 35 minutes later than scheduled. We apologise for the delay.
Hi Emma, seat sale this week. Brisbane to Cairns from $89 one way, Cairns to Townsville from $69. Sale ends Sunday. Book at coastalair.com.au Opt out: reply STOP
How it works
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Import your passenger list
Upload contacts from bookings or your CRM as a CSV, or connect your booking system with our REST API. -
Send confirmations and reminders
Confirm a booking the moment it's paid, or schedule a check-in reminder to land the day before a flight. -
Alert passengers when plans change
Send a delay, cancellation or gate change to every affected passenger at once, the moment you know about it. -
Reply from a shared inbox
Booking questions and fare change requests land in one shared inbox your team can manage together.
Start texting your passengers today
Set up a Mobile Message account in minutes, send under your airline's name and pay only for what you send, from 1.6¢ per message. No monthly fees, no contracts.