SMS for Hotels
Text guests their check-in and room details, run trivia nights and happy hour promotions, and manage every reply from a shared team inbox.
How hotels use SMS
A guest who can't find their key or doesn't know the gate code will ring reception, and a trivia night or happy hour that only goes up on a noticeboard fills half as many seats. Australian hotels use Mobile Message to text check-in codes and room details the moment a guest arrives, promote trivia nights, raffles and happy hour specials to their regulars, and follow up booking deposits before a reservation lapses.
Mobile Message sends at 1.6¢ per message on your first purchase with no monthly fees or contracts, so a pub or a motel can run a promotion or send check-in details for a fraction of the cost of print or a phone call. Send from your hotel's name, schedule a campaign ahead of a big event, and read every reply, whether it's a guest asking about parking or someone confirming they're in for tips, in one shared inbox your front desk or bar staff can manage together.
Guest check-in details
Text gate codes, key box numbers and check-in instructions the moment a guest arrives, so reception isn't fielding the same phone call every afternoon.
Event and promotion campaigns
Promote trivia nights, raffles, happy hour and loyalty offers to your regulars, then read the replies to see who's coming back for the next one.
Discount and loyalty offers
Send a seasonal discount code or a loyalty reminder straight to your guest list, with an opt-out built into every marketing text.
Booking and deposit reminders
Chase a deposit or balance before a reservation expires, or send pricing and availability to a guest who's still deciding.
Two-way guest requests
Let guests text back about a parcel at reception, a pet-friendly room or an early arrival, and reply from the same shared inbox your team already checks.
1.6¢ per SMS on Your First Purchase
Your first purchase is just 1.6¢ per message at any volume, and credits never expire.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Built for how hotels communicate
Send guest details, run promotions and manage replies in one place, at 1.6¢ per message on your first purchase.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
See it in action
Example messages Australian hotels send with Mobile Message
How it works
1Import your guest list
Upload past guests and regulars as a CSV, or add new bookings as they come in.
2Send check-in details or a promotion
Text a guest their gate and key codes the day they arrive, or send a trivia night, raffle or happy hour promo to your whole list.
3Schedule ahead of a big night
Set a promotion to go out the morning of an event, or schedule check-in details to land right before arrival.
4Reply from a shared inbox
Guest questions about parking, parcels or a pet-friendly room land in one shared inbox your front desk or bar staff can manage together.
Start texting your guests today
Set up a Mobile Message account in minutes, send from your hotel's name and pay only for what you send, at 1.6¢ per message on your first purchase. No monthly fees, no contracts.