SMS for Aged Care & Disability Providers
Fill urgent shift cover in minutes, send same-day schedule changes to clients and families, and confirm therapy and support appointments, all by text.
How Aged Care and Disability Providers Use SMS
Care and support work runs on shifts, and shifts fall through. A worker calls in sick, a client's circumstances change, or a visit needs to be rescheduled at short notice, and providers who ring around lose hours they don't have. Across aged care, home care, NDIS and disability support, Mobile Message customers use SMS to fill urgent shift cover with their support worker pool, send same-day schedule changes to clients and families, and confirm therapy and support appointments.
Mobile Message gives care providers a shared team inbox so any coordinator can see and reply to shift call-outs, cancellations and family questions from one place. Send from your own registered business name, import your worker, client and family contact lists, and pay from 1.6¢ per message with no monthly fees or contracts.
Urgent shift cover
Text your whole support worker pool the moment a shift opens up, whether it's aged care, disability support or nursing, and get replies back in a shared inbox instead of a string of missed calls.
Client and family schedule updates
Let a client or family know within minutes when a carer changes or a visit is rescheduled, instead of chasing them by phone.
Therapy and support appointment confirmations
Confirm home visits, school appointments and therapy sessions automatically, with your cancellation policy included so families know what to expect.
Retirement village and facility notices
Send maintenance updates, office closures and community notices to residents and families at once.
Account and billing follow-ups
Follow up an overdue account with a clear, professional text instead of another unanswered phone call.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Everything an aged care or disability provider needs from an SMS platform
Bulk messaging, two-way replies and a shared inbox, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
What aged care and disability providers send with Mobile Message
Realistic examples modelled on how our aged care, home care and NDIS customers use SMS, minus any actual client details.
Hi team, we need urgent cover for a sleepover shift tonight 10pm-6am at our Riverside house. Please reply if you're able to help. Thanks, Rostering
Good morning Colin, just letting you know your regular support worker is unwell today. Priya will be covering your 12pm visit instead. Reach out if you have any questions.
Confirming Maya's therapy appointment at school with Sarah on Thursday 23 July at 10am. To change, please contact our office directly. Cancellation fees may apply within 24 hours.
Hi everyone, the office will be closed tomorrow for a public holiday. For urgent matters please leave a message and we'll get back to you first thing. Thanks, Fernbrook Gardens
How it works
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Import your contacts
Upload worker, client and family contact lists, or connect our REST API to your rostering or care management software. -
Write your message
Personalise with first names, shift times or appointment details. Send from your registered business name so it's instantly recognisable. -
Send to one or thousands
Message a single family about a schedule change or your whole support worker pool at once, all from the same platform. -
See what landed
Delivery reports confirm every message reached its recipient, and replies land in a shared inbox your whole team can see.
Popular Aged Care & Disability Services Business Types
Keep your team, clients and families in the loop
Join Australian aged care, home care and disability support providers using Mobile Message to fill shifts faster and keep everyone informed. No contracts, no monthly fees, just pay from 1.6¢ per message.