SMS for Community Transport Services
Confirm every pickup, send driver ETAs and handle last-minute changes with two-way texting your passengers actually reply to.
How Community Transport Services Use SMS
A missed pickup or a driver running late causes real stress for passengers who rely on community transport to get to appointments and home again. Mobile Message customers in this space use SMS to confirm bookings ahead of time, let passengers know when the driver is on the way, and handle cancellations and changes by text instead of a string of phone calls.
Mobile Message lets you automate booking confirmations through our REST API, or send them manually from a shared team inbox where any coordinator can see replies. Send from your own business name, and pay from 1.6¢ per message with no monthly fees or contracts.
Booking confirmations
Confirm pickup time, address and destination automatically the moment a trip is booked, so passengers know exactly what to expect.
Driver on the way alerts
Send a quick text 10 minutes before collection so passengers are ready and drivers aren't left waiting.
Two-way changes and cancellations
Let passengers and drivers reply directly to reschedule or cancel a trip, with every message landing in a shared inbox.
Appointment transport updates
Keep clients and their families updated when a support worker or driver changes for an appointment run.
API-driven booking alerts
Trigger booking confirmations straight from your dispatch or booking system with a simple REST API call.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Everything a community transport service needs from an SMS platform
Bulk messaging, two-way replies and a REST API, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
What community transport services send with Mobile Message
Realistic examples modelled on how our transport and care customers use SMS, minus any actual client details.
A driver will collect you tomorrow Tuesday 21 July at 9:15am from 12 Bay Street to take you to Ballarat Health Hub. Reply if you need to change this booking.
Your driver is on the way and will be there in about 10 minutes. Please be ready out the front. Kind regards, Western Community Transport
Hi Frank, unfortunately your regular driver is unavailable this morning. Sam will be covering your 11am pickup instead. Let us know if you have any questions.
Booking confirmed, pickup at 2:30pm from Sunnyside Village to Bendigo Hospital. Reply STOP to opt out of future booking texts.
How it works
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Connect your bookings
Import passenger contact lists, or connect our REST API to your dispatch or booking system for automatic confirmations. -
Send booking details
Trigger a message with pickup time, address and destination the moment a trip is confirmed, sent from your own business name. -
Handle replies in one inbox
Passengers and drivers can reply to confirm, reschedule or cancel, and every reply lands in a shared team inbox. -
Track every message
Delivery reports confirm a booking text or ETA alert reached the right phone before the driver arrives.
Fewer missed pickups, calmer passengers
Join Australian community transport services using Mobile Message to confirm trips and handle changes by text. No contracts, no monthly fees, just pay from 1.6¢ per message.