SMS for NDIS Providers
Fill urgent shift cover in minutes, confirm therapy and support appointments, and keep participants and families in the loop with two-way texting.
How NDIS Providers Use SMS
Disability support runs on shift work, and shifts fall through. When a support worker calls in sick or a participant needs cover at short notice, providers who text their team get a reply back in minutes, not hours. Mobile Message customers in this space use SMS to fill urgent shift cover, confirm therapy and support appointments, and send compliance reminders like worker screening and first aid renewals.
Mobile Message gives NDIS providers a shared team inbox so any rostering coordinator can see and reply to shift requests, cancellations and participant messages from one place. Send from your own registered business name, import your worker and participant lists, and pay from 1.6¢ per message with no monthly fees or contracts.
Urgent shift cover
Text your whole support worker pool the moment a shift opens up and get replies back in a shared inbox instead of a string of missed calls.
Appointment confirmations
Confirm therapy visits, school and home appointments automatically, with your cancellation policy included so families know what to expect.
Roster changes and cancellations
Let workers and participants know the moment a shift or visit changes, so nobody turns up to the wrong place at the wrong time.
Compliance reminders
Automate reminders for NDIS worker screening checks, first aid certificates and other renewals before they lapse.
Participant and family updates
Send a quick text when a support worker changes or a visit is running late, so families aren't left wondering.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Everything an NDIS provider needs from an SMS platform
Bulk messaging, two-way replies and a shared inbox, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
What NDIS providers send with Mobile Message
Realistic examples modelled on how our disability support customers use SMS, minus any actual client details.
Hi team, we need urgent cover for a shift tonight 3pm-11pm at Riverside House. Please reply if you're available. Thanks, Support Coordination
Confirming Maya's appointment with her OT Sarah on Thursday 23 July at 10am. To change, please call our office. Cancellation fees may apply with less than 24 hours notice.
Hi Diane, just letting you know your regular support worker is unwell today. Priya will be covering your 1pm visit instead. Reach out if you have any questions.
Reminder, your NDIS Worker Screening Check expires in 14 days. Please renew and upload your new certificate to avoid a gap in your compliance record.
How it works
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Import your lists
Upload your support worker and participant contacts, or connect via our REST API to sync from your rostering or practice management software. -
Build your message
Write once and personalise with first names, shift times or appointment details. Send from your registered business name so it's instantly recognisable. -
Send and get replies
Messages land in a shared team inbox, so any coordinator can see who's replied to a shift call-out or confirmed an appointment. -
Track delivery
See delivery reports for every message, so you know a shift alert or appointment reminder actually reached the right phone.
Get your team texting today
Join Australian NDIS providers using Mobile Message to fill shifts faster and keep participants informed. No contracts, no monthly fees, just pay from 1.6¢ per message.