A lead books an appointment in Whappy, the conversation closes and your team needs the next action to happen while the context is still fresh. Whappy is a WhatsApp AI automation platform focused on appointment setting. Mobile Message can add SMS notifications through Zapier, so a booked appointment or sales outcome can reach a customer or staff list in a separate channel.

New Appointment can trigger a confirmation text with the time or next instruction. Lead Closed can send an internal alert when a conversation reaches its closing step, while Dead Lead can notify a team member that a prospect has stopped responding. Send Data Step is useful when the conversation reaches a point where collected information should be passed into a Mobile Message message. If an inbound SMS contains a new lead’s details, Create Lead can add that lead to a Whappy campaign.

Choose one clear purpose for each Zap, such as customer confirmation, staff notification or lead creation. The Whappy and Mobile Message steps run through Zapier and do not form a native two-way sync. Test your field mapping with a sample appointment before turning on messages for live conversations.