Acuity Scheduling SMS Integration

Yes — Mobile Message integrates with Acuity Scheduling. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Acuity Scheduling integration

Sending appointment reminders is one of the highest-value automations any business can build. When an appointment is about to start in Acuity, you can send a quick SMS reminder so clients don't forget. If a booking gets cancelled or rescheduled, you can immediately notify clients of the change. This prevents confusion, reduces no-shows, and keeps your schedule full. With a new appointment created or a product purchase, you can send confirmation details instantly.

The time trigger in Acuity is especially powerful. The system lets you fire automations at a specific moment before an appointment starts, maybe 24 hours or an hour beforehand. Use that timing to send a friendly SMS reminder when it matters most. You can personalise messages based on appointment type, client name, or other details in your records. This turns your scheduling system into a communication hub that reaches clients at exactly the right moment.

Your clients get clear expectations about their bookings, no-shows drop, and your team spends less time chasing confirmations.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Acuity Scheduling and Mobile Message through Zapier and these run on their own, with no code and no developer.

When An appointment is 24 hours away Acuity Scheduling · Appointment Start
Then Send the client a reminder text Mobile Message · Send SMS
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When Instant A client reschedules their booking Acuity Scheduling · Appointment Rescheduled
Then Confirm the new time via SMS Mobile Message · Send SMS
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When Instant A new appointment is booked Acuity Scheduling · New Appointment
Then Save the client as a contact Mobile Message · Create Contact
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When Instant A product order is completed Acuity Scheduling · New Product Order
Then Send the customer a receipt SMS Mobile Message · Send SMS
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When Instant A client cancels their appointment Acuity Scheduling · Appointment Canceled
Then Acknowledge the cancellation via text Mobile Message · Send SMS
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1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Acuity Scheduling supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • Appointment Canceled — Triggers when an appointment is canceled.
  • Appointment Rescheduled — Triggers when an appointment in Acuity gets rescheduled.
  • New Appointment — Triggers when a new appointment is scheduled.
  • New Product Order — Triggers when a new order is completed.
  • Appointment Start — Triggers a specified time before an appointment starts.
Actions 5
  • Add Blocked Off Time — Block off a new range of time on your schedule.
  • Add Coupon Code — Adds a new coupon code.
  • Add or Update Client — This action updates a client's information in Acuity Scheduling. If the client does not exist, it creates a new client.
  • Add Package Code — Adds a new package code.
  • API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Acuity Scheduling + SMS: common questions

Can I send a reminder SMS before my Acuity appointments start?

Yes. Set the trigger to 'Appointment Start' and choose how many hours before (usually 24 or 1 hour). Acuity will send your SMS at that exact moment, and most clients will see and confirm they're coming.

What if a client reschedules or cancels their appointment?

You can set up separate automations for rescheduled and cancelled appointments. Send different SMS messages to acknowledge the change and let them know what happens next. This keeps clients informed and reduces confusion.

How do I set up SMS reminders from Acuity?

Connect your Acuity and Mobile Message accounts through Zapier. Choose which Acuity event (like 'Appointment Start') triggers an SMS action. Zapier lets you set the timing and message content without writing any code.

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