Manual follow-up after issuing a credential can leave recipients waiting for confirmation and your team checking records by hand. A Zapier workflow can watch Wauld for a New Credential Issued event, then use Mobile Message to send SMS with the recipient’s credential details or collection instructions. This gives people a timely message while the record is fresh.

You can also use Mobile Message’s Create Contact action to add a recipient to your contacts when Wauld issues a credential. That keeps the person available for later messaging without asking staff to copy details between systems. The workflow runs through Zapier, so you choose the fields and message content for your process. Mobile Message can send the SMS or create the contact, while Wauld remains the place where the credential is issued and managed.