A packaging artwork request or new version can require a quick response from a customer, supplier, or internal reviewer. If the team only discovers that change during a later check, approval work can stall. Twona AMS - NeXT provides workflow events that can start an SMS notification in Mobile Message through Zapier.

New Request can trigger Send SMS when someone needs to know that work has entered the process. New Version can send a notice that updated artwork is available for review. Either event can also trigger Create Contact or Add Contact to List when the person involved should be recorded in a relevant Mobile Message audience. Twona AMS - NeXT has no supplied actions, so the connection runs from Twona events into Mobile Message. Keep the SMS concise and do not place artwork details or confidential material in the message. Instead, use the text to direct the recipient to the approved review process. Test which workflow events contain the right phone data before publishing.