A customer is waiting for a parcel update, while your team is checking tracking screens and copying links into messages. TrackMage brings order fulfilment and shipment tracking together, and Mobile Message can put important delivery information in front of customers by SMS. Through Zapier, a TrackMage event can start a Mobile Message action without staff repeating the same update.

Use New Shipment Created when a parcel enters the tracking process, or Updated Shipment Tracking Status when its progress changes. A Zap can send an SMS with the customer’s order details, status or a TrackMage tracking page link. New Order Created can also prompt an early acknowledgement, while Delivery Status Updated from Mobile Message can help you monitor whether the text reached the recipient.

This gives customers timely delivery communication and gives staff fewer routine messages to prepare. TrackMage’s Create Tracking Page Link action can also be used when another system starts a Zap, creating a link that a later SMS step can send. Choose the event, map the recipient and message fields, then let each defined workflow handle one customer communication.