Tickd SMS Integration
Yes - Mobile Message does integrate with Tickd!
This suits teams that organise projects, issues and customer requests in Tickd but use SMS for urgent handovers. A new ticket can notify a support contact, while a Note Mention can alert a selected list when someone is called into the discussion. If an SMS reply should become trackable work, Inbound SMS Received can trigger Tickd Create a Ticket, creating a record for someone to review.
The connection is configured as separate one-directional Zaps. It does not synchronise Tickd tickets with Mobile Message or automatically close a ticket after a text. Instead, select the event and action that match your process, then map the ticket or message details into the result.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect Tickd and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Tickd supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 3
- New Ticket — Triggers when a ticket is created.
- Note Mention — Triggers when you get mentioned in a note.
- Updated Ticket — Triggers when a ticket is updated.
Actions 1
- Create a Ticket — Creates a ticket
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Tickd + SMS: common questions
Can Tickd text someone when a ticket is created?
Yes. New Ticket can trigger Mobile Message Send SMS. Include the ticket information supplied by Tickd and select the person responsible for the initial response.
Can an inbound SMS create a Tickd ticket?
Yes. Inbound SMS Received can trigger Tickd Create a Ticket. Map the sender and message details into the ticket fields so the support team can review the request in Tickd.
How do I connect Tickd and Mobile Message for support alerts?
Use Zapier to pair a Tickd trigger or action with the relevant Mobile Message event or action. Both accounts are required, but no code is needed. Test the ticket fields and SMS direction before switching the Zaps on.
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