TCdial SMS Integration

Yes — Mobile Message integrates with TCdial. Send and receive SMS from the tools you already use.

50 FREE SMS credits included when you sign up

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Mobile Message

About the TCdial integration

A TCdial agent sets a new disposition after a call, and the next step may be to record the lead or notify someone outside the call centre. If that outcome stays inside TCdial, a colleague may not see it in time. TCdial's New Disposition Set trigger can start a Zap and pass the call result to Mobile Message.

Mobile Message can send an SMS to a supervisor or customer, create a contact, or add a contact to a list. TCdial also provides a Create Lead action, which can be used when Mobile Message receives an inbound text and the response represents a genuine lead. This gives teams a useful route from call outcome to text alert or lead record. The connection runs through Zapier and is not a native two-way integration.

Use the disposition fields available in TCdial to explain the outcome and identify the next owner. A completed call can prompt a follow-up text, while a suitable inbound reply can create a lead in the chosen TCdial list. Keep the workflows specific so a routine disposition does not create an unnecessary message or lead.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect TCdial and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A TCdial disposition is set TCdial · New Disposition Set
Then Text the follow-up owner Mobile Message · Send SMS
Use this Zap
When Instant An agent records a disposition TCdial · New Disposition Set
Then Create the caller contact Mobile Message · Create Contact
Use this Zap
When A customer texts Mobile Message Mobile Message · Inbound SMS Received
Then Create a TCdial lead TCdial · Create Lead
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything TCdial supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • New Disposition Set — Triggers when agent sets a disposition.
Actions 1
  • Create Lead — Creates a lead in the chosen list.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

TCdial + SMS: common questions

Can TCdial text a team member when a disposition is set?

Yes. New Disposition Set can trigger Mobile Message's Send SMS action. Include the available call outcome and contact details so the responsible person knows what follow-up is needed.

Can an inbound SMS create a TCdial lead?

Yes. Mobile Message's Inbound SMS Received trigger can start a Zap using TCdial's Create Lead action. Map the sender details and message information into the chosen TCdial list.

How do I connect TCdial and Mobile Message?

In Zapier, choose New Disposition Set or Inbound SMS Received as the trigger, then select the relevant action in the other app. Connect both accounts, map the fields and test the Zap. No code is needed.

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