Synchroteam SMS Integration

Yes — Mobile Message integrates with Synchroteam. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Synchroteam integration

A field service coordinator sees a new job arrive and needs the customer and technician to know what happens next. Synchroteam keeps equipment, customers, sites and jobs organised, while Mobile Message can send a useful SMS when those records change. That reduces the delay between an update in the system and a message to the people affected.

Use New or Updated Jobs with Send SMS to notify a customer or technician about a job change. New or Updated Customer can create a Mobile Message contact, and New or Updated Site can send a location-related alert when the relevant mobile number is available. You can also use Inbound SMS Received to create a new customer in Synchroteam when a new contact texts your business.

Each workflow is configured in Zapier as a one-way automation. It does not maintain a shared record across both systems, so map only the fields and message content needed for the specific field service event.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Synchroteam and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A Synchroteam job is created or updated Synchroteam · New or Updated Jobs
Then Text the customer about the job Mobile Message · Send SMS
Use this Zap
When A Synchroteam customer changes Synchroteam · New or Updated Customer
Then Create the customer in Mobile Message Mobile Message · Create Contact
Use this Zap
When A new customer texts your business Mobile Message · Inbound SMS Received
Then Create them in Synchroteam Synchroteam · Create Customer
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Synchroteam supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • New or Updated Customer — Triggers when there's a new or update customer.
  • New or Updated Equipment — Triggers when there's a new or update equipment.
  • New or Updated Jobs — Triggers when there's a new or updated job.
  • New or Updated Site — Triggers when there's a new or update site.
Actions 5
  • Create Customer — Create a new customer
  • Create Equipment — Create a new equipment
  • Create Job — Creates a new Job
  • Create Site — Creates a new site
  • Schedule Job — Schedule a Job for a user

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Synchroteam + SMS: common questions

Can Synchroteam send an SMS when a job changes?

Yes. New or Updated Jobs can start a Zap using Mobile Message's Send SMS action. Map the customer or technician number and include the job details that Synchroteam makes available to the workflow.

Can an SMS create a Synchroteam customer?

Yes. Mobile Message's Inbound SMS Received trigger can run Synchroteam's Create Customer action. This can turn a new text conversation into a customer record when the required details are available.

How do I connect Synchroteam and Mobile Message?

Choose the Synchroteam trigger or action and the Mobile Message step in Zapier, then authorise both services and map the fields. No code is needed, but you need active Synchroteam and Mobile Message accounts.

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