Springbig SMS Integration

Yes — Mobile Message integrates with Springbig. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Springbig integration

A customer replying to one of your texts is one of the clearest signals a loyalty program gets that someone is still interested, and it is the moment worth catching before it passes. Loyalty programs live and die on how quickly a genuine customer gets recognised, and a reply to an SMS is about as genuine as it gets.

Mobile Message connects to Springbig through Zapier so that reply does not go to waste. An inbound text can trigger Springbig's Create Member action, enrolling the sender in the loyalty program automatically, without anyone entering their name and number by hand at a counter or a desk. If a text fails to deliver instead, the same connection can trigger Springbig's Send Message action, so the member still hears from the business through another channel rather than being missed altogether, and nobody has to notice the failed text and follow it up manually.

Categories:

Marketing

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Springbig and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer replies to your SMS Mobile Message · Inbound SMS Received

Then Enrol them as a loyalty member Springbig · Create Member

Use this Zap

When A text message fails to deliver Mobile Message · Delivery Status Updated

Then Reach the member another way in Springbig Springbig · Send Message

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Springbig supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 2

Create Member — Creates a member in the system.
Send Message — Sends a message to an individual member.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Springbig + SMS: common questions

Can a customer's SMS reply enrol them in my Springbig loyalty program automatically?

Yes. Mobile Message's Inbound SMS Received trigger can start a Zap that runs Springbig's Create Member action, enrolling whoever replied without anyone typing their details into Springbig by hand.

What happens in Springbig if a text message does not deliver?

You can set up a Zap so that Mobile Message's Delivery Status Updated trigger runs Springbig's Send Message action instead, giving the member a way to hear from the business even when the original text failed.

How do I link Mobile Message replies to Springbig loyalty enrolment?

It is set up in Zapier with no coding involved. You will need a Mobile Message account and a Springbig account, then you pair the Inbound SMS Received trigger with Springbig's Create Member action to complete the Zap.

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