Shipping teams that process a lot of orders often lose the last step, telling the customer their parcel is on its way. That message gets typed out by hand or forgotten between packing and the next order, so a customer is left checking their inbox for news that never comes. Mobile Message connects to SmartShip through Zapier so that step happens on its own once an order is placed elsewhere.

When a new paid order comes in from Shopify, SmartShip can create the order in your shipping system and Mobile Message can text the customer straight after to say it is on the way, all without anyone opening a screen to do it by hand. The same pattern works for a custom order captured through a form, so a shipping request submitted online turns into a created order and a confirmation text without someone connecting the dots between two separate systems.