SmartShip SMS Integration

Yes — Mobile Message integrates with SmartShip. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the SmartShip integration

Shipping teams that process a lot of orders often lose the last step, telling the customer their parcel is on its way. That message gets typed out by hand or forgotten between packing and the next order, so a customer is left checking their inbox for news that never comes. Mobile Message connects to SmartShip through Zapier so that step happens on its own once an order is placed elsewhere.

When a new paid order comes in from Shopify, SmartShip can create the order in your shipping system and Mobile Message can text the customer straight after to say it is on the way, all without anyone opening a screen to do it by hand. The same pattern works for a custom order captured through a form, so a shipping request submitted online turns into a created order and a confirmation text without someone connecting the dots between two separate systems.

Categories:

eCommerce

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect SmartShip and Mobile Message through Zapier and these run on their own, with no code and no developer.

When An order is paid in Shopify Shopify · New Paid Order

Then Create the order and text a shipping confirmation Mobile Message · Send SMS

Use this Zap

When A customer submits a shipping request form Google Forms · New Form Response

Then Create the order and text a confirmation Mobile Message · Send SMS

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything SmartShip supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

Create Order — Creates an order in the system

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

SmartShip + SMS: common questions

Can Mobile Message text a customer once SmartShip creates their order?

Yes. Once a Shopify order is paid and SmartShip creates the matching shipping order, Mobile Message can send the customer a text straight after confirming it is on the way, without anyone typing the message by hand.

Can a custom order form trigger both SmartShip and a text?

Yes. A form submission can be set up so SmartShip creates the order and Mobile Message texts a confirmation in the same automated step, useful for shipping requests that do not come through a normal store checkout.

How do I connect SmartShip with Mobile Message text confirmations?

You build the automation in Zapier, choosing the order event that starts it and adding SmartShip and Mobile Message as the two steps that follow. Both accounts need to be connected first, and no coding is required.

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