ShipEngine SMS Integration

Yes — Mobile Message integrates with ShipEngine. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the ShipEngine integration

A shipment receives a new tracking event, and a customer may be waiting for that update before making their next decision. Operators who use ShipEngine to manage fulfilment often need to notice these events quickly, especially when many orders are moving at once. Through Zapier, ShipEngine can pass a New Tracking Event to Mobile Message for an SMS notification.

A text can tell the customer that their shipment has reached a new tracking stage, using the delivery information available from ShipEngine. Mobile Message can also create a contact or add one to a list when the workflow needs a record for later communication. Delivery Status Updated can provide a separate Mobile Message starting point for workflows that react to SMS delivery results.

This connection keeps the customer informed without requiring staff to watch ShipEngine throughout the day. It does not validate addresses, print labels or create a native two-way link. Zapier simply takes the selected ShipEngine event and runs one Mobile Message action. Check the fields supplied by your ShipEngine account before writing the message.

Categories:

eCommerce

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect ShipEngine and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A shipment receives a tracking event ShipEngine · New Tracking Event

Then Text the customer with shipment progress Mobile Message · Send SMS

Use this Zap

When Instant ShipEngine reports shipment activity ShipEngine · New Tracking Event

Then Create the shipment customer in Mobile Message Mobile Message · Create Contact

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything ShipEngine supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Tracking Event — Triggers when any shipment receives a new tracking event.

Actions 1

Validate an Address — Validates an address

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

ShipEngine + SMS: common questions

Can ShipEngine text customers about tracking events?

Yes. New Tracking Event can trigger Mobile Message’s Send SMS action in Zapier. Map the customer’s mobile number and the tracking information available from ShipEngine into the message fields.

Can ShipEngine create a Mobile Message contact from tracking activity?

Yes. The New Tracking Event trigger can run Create Contact. This is useful when you want the customer represented in Mobile Message before sending later operational messages.

What accounts are needed for ShipEngine SMS alerts?

You need ShipEngine, Mobile Message and Zapier accounts. Setup requires no code. Choose New Tracking Event, select a Mobile Message action, map the supplied shipment fields and test the SMS workflow.

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