A guest books a room while the front desk is busy, and a useful confirmation or arrival reminder can be delayed until someone returns to the reservation. Preno provides booking and guest events that can start a Zap, while Mobile Message sends the text guests are expecting. This gives accommodation teams a clear way to communicate at key points in the booking process.

Use New Booking Event to send a confirmation or change notice with Send SMS. New Guest can trigger Create Contact so a guest is available in Mobile Message, and Room Stay Event can send a practical arrival message to the guest’s number. Room Status Updated can also notify a housekeeping or reception list when a room needs attention.

The connection is through Zapier, and each automation is configured as its own one-directional workflow. Preno remains the source of booking and room information, while Mobile Message handles the selected contact or message action. Test cancelled, updated and new booking cases separately, since New Booking Event covers several event types. Keep the SMS concise and include only the details guests need.