A payment team can have a successful charge appear in PayPlus while the customer is still waiting for confirmation. PayPlus events such as New Charge, New Invoice and New Approval can start a Zap that sends an SMS through Mobile Message. This gives customers a timely payment message and reduces the need for staff to watch the payment screen.

New Charge is the clearest fit for a receipt-style notification, while New Invoice can prompt a payment reminder or direct the customer to your chosen next step. New Approval indicates that funds are held but not charged, so the SMS wording should describe an approval rather than claim that payment is complete. Mobile Message can send the message to one recipient or to a list when an internal team needs notice.

The connection is made through Zapier and is not a native payment synchronisation. PayPlus and Mobile Message accounts are required. Before launch, test amounts, customer numbers and the distinction between approval, invoice and charge so each message is accurate.