Getting a new starter set up to book a desk or a meeting room often means someone in facilities manually creating their profile after being told about it secondhand, usually a day or two after the person has already turned up. The same lag happens when an employee's details change, because updating a record only happens once someone remembers to do it.

Mobile Message connects to OfficeMaps through Zapier, so a text reply can create a user or update a user the moment it comes in rather than after a facilities coordinator gets around to it. A new employee or contractor who texts in triggers a create user action straight away, and an existing employee's message can update a user record if their role or details need changing, keeping desk, room and asset bookings tied to accurate profiles from day one rather than to whatever was typed in weeks ago and never revisited.