Magento SMS Integration

Yes — Mobile Message integrates with Magento. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Magento integration

Chasing up on a new order, or remembering to text a customer once their refund has gone through, usually falls to whoever happens to check the Magento admin that day. Store owners running a checkout on Magento already have the order and customer details sitting there, they just don't reach the customer's phone on their own.

Connected to Mobile Message through Zapier, a new order can trigger a confirmation text the moment it comes through, and a new customer signing up can be added straight into Mobile Message as a contact. A credit memo, meaning a refund has been processed, can trigger its own text letting the customer know the money is on its way. Replies from customers can be logged back onto the order as a comment, so a reply about a delivery date doesn't get lost in a separate inbox.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Magento and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new order comes through Magento · New Order
Then Text the customer an order confirmation Mobile Message · Send SMS
Use this Zap
When A new customer registers Magento · New Customer
Then Add them as a contact in Mobile Message Mobile Message · Create Contact
Use this Zap
When An order is refunded Magento · New Sales Order Credit Memo
Then Text the customer confirming the refund Mobile Message · Send SMS
Use this Zap
When A customer replies by SMS Mobile Message · Inbound SMS Received
Then Log the reply as a comment on their order Magento · Create Sales Order Comment
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Magento supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • New Customer — Triggers when Magento gets a new customer.
  • New Order — Triggers when Magento gets a new order (with line item support).
  • New Order — Triggers when Magento gets a new order.
  • New Sales Order Credit Memo — Triggers when Magento gets a new sales order credit memo.
Actions 3
  • Create Customer — Create a new customer
  • Create Invoice — Create a new invoice for an order
  • Create Sales Order Comment — Create a new sales order comment

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Magento + SMS: common questions

Can Magento text customers when a new order comes in?

Yes. The New Order trigger can start a Zap that sends a confirmation text through Mobile Message the moment an order is placed, using the customer's details from that order.

Can a customer's SMS reply be logged against their Magento order?

Yes. Mobile Message's Inbound SMS Received trigger can add that reply as a comment on the matching order through the Create Sales Order Comment action, so staff checking the order see the reply.

How do I connect Magento to Mobile Message?

Join both accounts through a Zap on Zapier, choosing a Magento trigger such as New Order or New Customer and pairing it with a Mobile Message action like sending a text or adding a contact.

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