Customers notice the difference when a payment is acknowledged promptly, a refund is explained clearly or an updated transaction status reaches them without a manual chase. Lumino gives payment teams events for New Payment, Updated Payment and Refunded Payment. With those triggers connected to Mobile Message through Zapier, a business can turn important payment activity into plain text communication.

New Payment can start an SMS thank-you or receipt acknowledgement, using the payment details supplied by Lumino. Updated Payment can notify a customer when the status of a transaction changes, while Refunded Payment can send a concise refund confirmation. These workflows are especially useful when staff would otherwise need to check the payment dashboard, find the customer and write a message separately. Each Zap runs from one Lumino event to one Mobile Message action. It does not provide a shared payment ledger, two-way synchronisation or a native Lumino messaging screen.

For a smaller team, these notifications provide a consistent customer touchpoint around the payment events that matter most. You decide which Lumino event should send an SMS and what information belongs in the message. Mobile Message's delivery status can also start a separate workflow when you need to act on the result of a sent text.