Store owners who take orders over the phone or through a text conversation, rather than a full online checkout, run their fulfilment through Lamha to keep shipping organised without typing every order into a system by hand. That works well until an order comes in outside the usual channel and someone has to remember to add it manually before it can ship.

Zapier connects Mobile Message to Lamha so a text order does not sit in an inbox waiting to be copied across. When a customer texts in the details of what they want, Zapier can create the order directly in Lamha, so it enters the shipping queue the same way an order placed anywhere else would. The person handling fulfilment does not need to check text messages separately or transcribe anything before it can be packed and sent.

This only covers getting the order into Lamha once a customer has texted it in, it does not read or interpret what is written in the message. It suits a business that already talks to customers by SMS and just needs those conversations to end up as real orders instead of notes someone has to remember to act on.