A customer claims a discount reward at checkout while the store team is serving the next person. A quick text can confirm what was claimed or remind a loyal customer about points before they expire. Zapier can use Keystone Loyalty Rewards events to start Mobile Message SMS for timely loyalty communication.

New Reward Used can send a redemption confirmation, and New Points Expiry Reminder can prompt a customer before points disappear. New Tier Membership can celebrate a promotion, while New Referral can acknowledge a successful referral. Points Earned and Discount Reward Claimed provide further event choices for targeted customer messages.

Keystone Loyalty Rewards supplies triggers but no actions in the provided Zapier surface, so these workflows run into Mobile Message. Filters can separate reward types, tiers or customer groups, while mapped fields personalise the text. The setup does not synchronise loyalty records or update Keystone from an SMS. Configure each Zap in Zapier using your Keystone and Mobile Message accounts. No code is needed, but test consent, phone fields and message timing before sending to customers.