A resourcing team running Kelloo tracks every job as a sprint, work item or project, and none of that planning helps if a customer's message sits unread in a phone somewhere. Linked through Zapier, Mobile Message can hand a text straight to Kelloo the moment it arrives, turning an inbound message into a new work item or project without anyone copying details across by hand between two separate systems.

Say a client texts back to confirm they want a job started straight away. That reply can create a new project in Kelloo, or update an existing work item, keeping the planning board current with almost no delay between the message and the record. A resource can also be created or updated in Kelloo from a text reply, so a request raised by SMS ends up in the same place the whole team already plans around each day, rather than living only in a phone.