Jira Software Server SMS Integration

Yes - Mobile Message does integrate with Jira Software Server!

A customer issue has been updated, but the people waiting on a fix may not be watching Jira throughout the day. Jira Software Server can start an SMS workflow when a new issue matches selected JQL, when an issue is updated, or when a new issue is added to a project. That reduces the manual chase for status and priority changes.

Through Zapier, Jira Software Server can trigger Mobile Message actions including Send SMS, Send SMS to List and Create Contact. You could alert an on-call developer about a matching issue, notify a project group about a new item, or create a contact when a relevant external reporter appears in the data available to your Zap. Messages can be tailored to the project, issue and priority details passed from Jira.

The connection can also work in the other direction for a practical support process. When Mobile Message receives an Inbound SMS Received event, Zapier can use Jira's Create Issue action to place the text into a selected project. That gives your team a visible Jira record for a customer message, while keeping each workflow focused on one event and one result.
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Connect Now with Zapier SMS Pricing Start a Free Trial50 FREE SMS Credits

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Jira Software Server SMS Integration

What you can automate

Connect Jira Software Server and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A JQL-matched issue is added Jira Software Server · New Issue (Via JQL)
Then Alert the project SMS list Mobile Message · Send SMS to List
Use this Zap
When A Jira issue is updated Jira Software Server · Updated Issue
Then Text the assigned team member Mobile Message · Send SMS
Use this Zap
When A customer sends an SMS Mobile Message · Inbound SMS Received
Then Create a Jira support issue Jira Software Server · Create Issue
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Jira Software Server supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 6
  • New Issue — Triggers when you add an issue to a project of your selection.
  • New Issue (Via JQL) — Triggers when a new issue is added that matches some JQL.
  • New Issue Type — Triggers when you add a new issue type.
  • New Priority — Triggers when you add a new priority.
  • New Project — Triggers when a project is added.
  • Updated Issue — Triggers when an issue is updated.
Actions 5
  • Add Watcher to Issue — Adds a user to the issue's watcher list.
  • API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
  • Attach File to Issue — Attaches a file to an existing (or newly created) Jira issue.
  • Create Issue — Create a new issue, select your own project and issue type.
  • Update Issue — Updates an existing issue.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Jira Software Server + SMS: common questions

Can Jira Software Server send an SMS for issues matching JQL?

Yes. New Issue (Via JQL) starts when a new issue matches the JQL you configure. Pair it with Mobile Message Send SMS or Send SMS to List to notify an individual or a project group about the issue.

Can a customer SMS become a Jira issue?

Yes. Inbound SMS Received can start a Zap from Mobile Message, and Jira Software Server's Create Issue action can place the message into a selected project and issue type for your support team to review.

What do I need to connect Jira Software Server with Mobile Message?

You need access to the self-hosted Jira Software Server instance, a Mobile Message account and Zapier. Build the Zap by selecting the Jira or Mobile Message event, authenticate both services, map the fields and test the resulting notification or issue.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits