ITM Platform SMS Integration

Yes — Mobile Message integrates with ITM Platform. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the ITM Platform integration

Program and portfolio managers who run their day out of ITM Platform like every piece of work sitting in one task list, not scattered across phones, inboxes and sticky notes on a monitor. A customer's reply to a text or a message that never got delivered is exactly the sort of thing that should turn into a task rather than get missed while everyone's attention is on the next project milestone.

Mobile Message connects to ITM Platform through Zapier, so events on the SMS side can automatically create a task using ITM Platform's Create Task action. A reply coming in can spin up a follow-up task for whoever owns that account, and a failed delivery can create a task to check the contact's number before the next campaign goes out. Teams already tracking every project and portfolio item in ITM Platform get customer text activity added to that same list, without anyone copying details across by hand or opening a second tool just to note it down.

Categories:

Project Management

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect ITM Platform and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer replies to a text Mobile Message · Inbound SMS Received

Then Create a follow-up task in ITM Platform ITM Platform · Create Task

Use this Zap

When A text message fails to deliver Mobile Message · Delivery Status Updated

Then Create a task to check the contact's number ITM Platform · Create Task

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything ITM Platform supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

Create Task — Creates a new task.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

ITM Platform + SMS: common questions

Can a customer reply to a text create a task in ITM Platform?

Yes. Using Zapier, Mobile Message's Inbound SMS Received trigger can fire ITM Platform's Create Task action, so a reply from a customer turns into a task on your project or portfolio list without anyone typing it in manually.

Does a failed text delivery show up as a task in ITM Platform?

It can. Delivery Status Updated is one of Mobile Message's triggers, so when a message fails to reach a contact, Zapier can create a task in ITM Platform prompting your team to check the number or follow up another way.

How do I link ITM Platform tasks to my Mobile Message account?

Connect both accounts inside Zapier, choose a Mobile Message trigger such as Inbound SMS Received, then set Create Task as the action and map the fields you want carried across. It's ready to run without writing any code.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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