Hellotracks SMS Integration

Yes — Mobile Message integrates with Hellotracks. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Hellotracks integration

A field technician completes a job and the customer is waiting to know what happens next. Hellotracks records the job status, but a dispatcher may be handling several crews and miss the update. A Mobile Message SMS can tell the customer that work is complete, alert the office when a new job arrives or provide a prompt when a job changes.

Completed Job is a natural trigger for a customer-facing completion message. New Job can notify a dispatcher or create a contact in Mobile Message, while Updated Job can alert a list when assignment or status information changes. The Mobile Message options include Send SMS, Send SMS to List, Create Contact and Add Contact to List. You can map job and customer fields supplied by Hellotracks into the message.

The connection operates through Zapier, with Hellotracks starting the workflow and Mobile Message carrying out the selected action. It is useful for specific job notifications, but it does not automatically synchronise the field service system and SMS platform in both directions.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Hellotracks and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A Hellotracks job is completed Hellotracks · Completed Job
Then Text the customer with completion details Mobile Message · Send SMS
Use this Zap
When A new field job is created Hellotracks · New Job
Then Create the customer in Mobile Message Mobile Message · Create Contact
Use this Zap
When A Hellotracks job is updated Hellotracks · Updated Job
Then Alert the dispatch team by SMS Mobile Message · Send SMS to List
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Hellotracks supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3
  • Completed Job — Triggers when a job reaches a completed state.
  • New Job — Triggers when a job is created.
  • Updated Job — Triggers when a job is created, assigned, completed, archived, or otherwise updated.
Actions 4
  • Archive Job — Archives a job by ID.
  • Create Job — Creates or updates a job. If External ID matches an existing job, the existing job is updated.
  • Delete Job — Deletes a job by ID.
  • Update Job — Updates a job by ID.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Hellotracks + SMS: common questions

Can Hellotracks text a customer when a job is completed?

Yes. Use Completed Job as the Hellotracks trigger and Send SMS in Mobile Message. The text can include available job, customer and completion information so the customer receives a clear update.

Can a new Hellotracks job create a Mobile Message contact?

Yes. New Job can trigger Create Contact. Map the available customer phone and name fields, then use Add Contact to List if the contact should be placed into a particular Mobile Message list.

How do I set up Hellotracks job SMS notifications?

Choose a Hellotracks job event and a Mobile Message action in Zapier. No code is needed. You need accounts for both services, must authorise them and should test the job fields before turning the Zap on.

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