Service businesses that book clients through Fig manage everything from initial lead through completed work, tracking opportunities, bookings, payments, and customer feedback along the way. When you connect Fig to Mobile Message via Zapier, you can send SMS at every milestone, keeping clients informed and your team coordinated.

Immediate SMS confirmations let clients know their booking is locked in, reducing their uncertainty and building confidence in your business. Follow-up messages after completion gather feedback or request reviews, turning satisfied clients into promoters. Notifications to your team when new opportunities or leads come in ensure nothing gets missed, and payment confirmations keep everyone happy and informed about their standing.

This automation works best when you pick the moments that matter most to your business and your clients, so you can build a sequence of timely, helpful messages that move clients smoothly from first enquiry all the way through to a completed project. By sending the right message at the right moment, you reduce confusion, minimise no-shows, and build stronger client relationships.