A trades team marks a job complete in Fergus after every phase has been invoiced. The customer may be ready for a completion note, a request for feedback, or a reminder about the next service, but the office may not send it until later. Fergus can trigger a Mobile Message SMS through Zapier as soon as the job reaches that finished state.

Use Job Completion with Send SMS to thank the customer or tell a manager that the work is complete. New Job can alert an estimator or coordinator, while New Customer can create a Mobile Message contact or notify a follow-up team. New Quote and Modified Quote can also send practical alerts when a quote needs attention. Send SMS to List is useful when several staff share responsibility for jobs, sites, or new enquiries.

Fergus provides actions such as Create Customer, Create Job, and Create Site. Mobile Message’s Inbound SMS Received trigger can start one of those actions when a text contains the information required by Fergus. For example, an authorised message could request a new customer record, but you should apply clear validation and permissions before allowing it.

These workflows are separate, one-directional automations rather than a two-way sync. Fergus remains the job management system, and Mobile Message handles the SMS events selected in Zapier. That gives trade businesses a practical way to keep customers and staff informed at key points in the job lifecycle.

You can build one Zap for completion messages and others for new jobs, customers, or quotes. Each message can be tailored to the information available in Fergus and the person who needs to see it.