Appraisal management teams juggling vendors, lenders and dozens of open orders at once depend on every instruction landing in the right file, not lost in a text thread that never makes it back into the system. For a business running EVO, the appraiser, the loan officer and the borrower are all messaging through different channels, and none of that history is worth much unless it ends up recorded against the correct order.

EVO already covers the order lifecycle end to end, from creating a new order and sending service messages to the people involved through to taking a service off hold once a vendor confirms they are ready to proceed. What has been missing is a way to fold a plain text reply back into that record without someone retyping it.

Connected to Mobile Message through Zapier, an inbound text can do exactly that. A vendor or borrower who replies to a text is treated as an event that runs inside EVO, whether that means posting a service message against the order, submitting a new order from a texted request, or taking a held service off hold once someone confirms by text. The order stays the single record, even when the update started as an SMS.