Dovetail SMS Integration
Yes - Mobile Message does integrate with Dovetail!
That creates a direct, noticeable step after research work changes. Send a text when an insight is published, create a Mobile Message contact when a project is created, or add a customer detail to a project when an inbound SMS arrives. Mobile Message can also add contacts to lists and update existing contacts. The connection is configured as separate one-directional Zaps, so your team chooses which Dovetail events should produce an SMS or contact action.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect Dovetail and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Dovetail supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 3
- New Project — Triggers when a new project is created
- New Published Insight — Triggers when a new insight is published.
- Updated Project — Triggers when a project is updated.
Actions 4
- Add Contact — Adds a contact to the contacts database.
- Add Data Point to Channel — Adds a data point to a channel.
- Add Data to Project — Adds data to an existing project.
- Add Insight to Project — Adds an insight to an existing project.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Dovetail + SMS: common questions
Can Dovetail publish an insight notification by SMS?
Yes. New Published Insight is a Dovetail trigger that can run Mobile Message Send SMS. Include the insight title or other available Dovetail fields in the text so the recipient knows what has changed.
Can customer SMS replies be added to Dovetail?
Yes. Inbound SMS Received can trigger Add Data to Project. Map the reply into the relevant Dovetail project so customer feedback is available alongside the rest of the research data.
How is the Dovetail SMS connection set up?
Create the Zap in Zapier, select a Dovetail event and Mobile Message action, and authorise each service. It requires no coding, but you need accounts with both Dovetail and Mobile Message before testing the workflow.
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