Your customers get instant SMS updates about their service bookings, from appointment confirmation to field technician arrival, without any extra work from your team. Using Mobile Message with Dispatch through Zapier, a new event like a job assignment or status change automatically triggers a text message, so your clients stay informed throughout their service experience from start to finish.

When a new appointment is scheduled or a job changes status, that event can automatically send an SMS to your customer with the details they need, reducing confusion and missed updates. You can also automatically create or update customer contacts in Mobile Message, keeping your SMS subscriber list synced with the jobs you're managing in Dispatch. This ensures your on-demand service team always has current customer information and your customers receive proactive messages about their bookings, which typically improves satisfaction and reduces support questions.