Mobile Message™ Integration with dala.care

dala.care SMS Integration

Yes - Mobile Message does integrate with dala.care!

A family member texts through a change of address, and by the time the coordinator checks the system the record already reflects it rather than sitting in a phone somewhere waiting to be typed up later. That is the practical outcome when dala.care is connected to Mobile Message through Zapier, closing the gap between a conversation over SMS and the records a home care team relies on to plan visits, roster caregivers and keep families informed.

dala.care is built to run home care operations, connecting providers, caregivers and families around scheduling, care recipient details and day to day activity across one or more offices. Paired with Mobile Message, an inbound text can prompt staff to update a contact's details or create a new care recipient profile, so a reply from a family member turns into an accurate record rather than a message that has to be chased up and entered manually later in the day.

Categories:

Scheduling & Booking

Connect Now with Zapier SMS Pricing Start a Free Trial

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect dala.care and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A family member texts in new details Mobile Message · Inbound SMS Received

Then Update their contact record in dala.care dala.care · Update Contact

Use this Zap

When A new family enquires by text message Mobile Message · Inbound SMS Received

Then Create their care recipient profile in dala.care dala.care · Create Care Recipient

Use this Zap

Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything dala.care supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 29

Add Care Recipient to Office — Assigns an existing care recipient to an additional office in Dala Care
Add Caregiver to Office — Assigns an existing caregiver to an additional office in Dala Care
Cancel Visit — Cancels a visit instance with a required reason. Cancelled visits can be reactivated later
Create Activity — Creates a new activity (task/care action) for a care recipient or care home in Dala Care
Create and Schedule Activity — Creates a new activity and immediately links it to a visit series — combines Create Activity and Schedule Activity
Create Care Recipient — Creates a new care recipient with personal details, address, and office assignment in Dala Care
Create Care Recipient Absence — Records a planned absence for a care recipient (e.g. hospital stay, vacation). Affects visit scheduling
Create Caregiver — Creates a new caregiver with personal details and office assignment in Dala Care

Show all 29 actions

Create Caregiver Absence — Records a planned absence for a caregiver (e.g. sick leave, vacation). Affects visit scheduling
Create Contact — Creates a new contact (e.g. family member, doctor) linked to a care recipient
Create Visit — Creates a new visit (appointment) with optional recurrence, caregiver assignment, and activity scheduling
Create Visit Type — Creates a new visit type for billing configuration — defines duration, billing code, and rates
Deactivate Care Recipient — Deactivates a care recipient from a specific office. The care recipient remains in the system but is no longer active
Deactivate Caregiver — Deactivates a caregiver from a specific office. The caregiver remains in the system but is no longer active
Delete Absence — Permanently deletes an absence by its internal ID. This action cannot be undone
Delete Absence by External ID — Permanently deletes an absence by its external system identifier. This action cannot be undone
Delete Activity — Permanently deletes an activity. This action cannot be undone
Delete Care Recipient File — Deletes a file from a care recipient's profile in Dala Care
Delete Visit — Permanently deletes a visit. This action cannot be undone — use Cancel Visit if you may need to restore it
Reactivate Care Recipient — Reactivates a previously deactivated care recipient in a specific office in Dala Care
Reactivate Caregiver — Reactivates a previously deactivated caregiver in a specific office in Dala Care
Reactivate Visit — Reactivates a previously cancelled visit instance in Dala Care
Schedule Activity to Visit — Links an existing activity to a visit series (visit definition) so it appears on scheduled visits
Update Activity — Updates an existing activity's details in Dala Care
Update Care Recipient — Updates a care recipient's details. This is a full replace — use 'Get Care Recipient by ID' first to preserve unchanged fields
Update Caregiver — Updates a caregiver's details. This is a full replace — use 'Get Caregiver by ID' first to preserve unchanged fields
Update Contact — Updates an existing contact's details for a care recipient. This is a full replace — fetch current values first
Update Visit — Updates a single visit instance. This is a full replace — use 'Get Visit by ID' first to preserve unchanged fields
Upload Care Recipient File — Uploads a file to a care recipient's profile in Dala Care

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

dala.care + SMS: common questions

Can a text reply update a care recipient's contact details in dala.care?

Yes. When you connect dala.care to Mobile Message through Zapier, an inbound text can be used to trigger an update to a contact's record, so details a family member sends over SMS end up in dala.care without anyone retyping them.

Does dala.care create a new care recipient automatically after a text enquiry?

It can. Pairing Mobile Message's inbound text trigger with dala.care's create care recipient action means a message from a prospective client or their family can start a new care recipient profile, ready for staff to fill in the remaining details.

How do I link my dala.care account to Mobile Message for these text based updates?

You will need active dala.care and Mobile Message accounts and a Zapier account to build the Zap. There is no coding involved, you simply choose the inbound text trigger and the dala.care action you want it to run, then Zapier handles the rest.

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