A customer books a service while your workshop team is moving between vehicles, phones and reception duties. ClickRez records the New Booking, but staff may still need to send a prompt confirmation or next-step message before the customer arrives. A Zapier connection can pass that booking event to Mobile Message, so the right SMS is sent without someone copying details into a separate system.

Use a New Booking trigger to send SMS with the appointment time, workshop details, preparation advice or a reminder to contact the shop if plans change. You can personalise the message with booking information supplied by ClickRez, helping customers know what happens next while giving your team a clear, repeatable process. Mobile Message can also send SMS to List when you want booking-related messages directed to a selected group. This setup does not synchronise the platforms or create a native ClickRez feature. It simply lets a booking in ClickRez start a Zapier workflow that sends a plain-text SMS through Mobile Message.