New users often get lost in onboarding because welcome messages arrive through multiple channels and nobody confirms they have been read. Manually tracking who has seen what creates work and introduces gaps. You end up sending follow-up emails and messages, hoping the information actually lands, and staff spend time chasing down who has completed their setup.

CentricMinds already captures the moment a new user is created in your system. Pairing that with Mobile Message means new users receive an immediate SMS confirmation, acknowledgement, or task assignment without any extra manual steps. They see the message on their phone where email often sits unread, and you get certainty that contact has been made.

The integration works through Zapier, so setup is straightforward and both systems continue working independently. New staff members or external contractors get the attention they need from day one, and your team stops chasing digital ghosts trying to confirm readiness.