When customers and colleagues message you, information spreads across multiple channels and gets lost in individual inboxes. Convo brings conversations into a collaborative workspace where your whole team sees, discusses, and responds to messages together. Having visibility into all customer messages in one place eliminates silos and ensures nothing falls through the cracks. Mobile Message connects to Convo through Zapier, so incoming SMS messages can be posted directly to Convo for team visibility and collaboration without any manual work needed.

This ensures customer enquiries and important messages don't sit in a single person's inbox, but instead get discussed and actioned by the whole team. You can automatically create posts in Convo when SMS arrives, keeping your team aligned on customer needs and response priorities. By centralising all customer interactions in one workspace, your team coordinates responses more effectively, shares context, and builds institutional knowledge about your customers and their needs.