A customer texts through where a parcel needs to go and within moments a driver has a job in Cartrack Delivery, no dispatcher required to sit down and type the address in themselves. That is the outcome once Mobile Message is connected to Cartrack Delivery through Zapier, letting a text reply become the trigger for a real job on the board.

A single text with one destination can create a new single stop job, while a longer request naming both a pickup point and a dropoff can create a pickup dropoff job instead, matching the way the request actually came in. Once a job exists, a follow up text can also assign it to the right driver, so reassigning work does not need a phone call back to the office.

For a delivery business or fleet manager fielding requests by text as often as by phone, this cuts out the retyping step between hearing from a customer and a driver being on the road. The job appears in Cartrack Delivery ready to route, built from the words a customer actually sent rather than a summary written up after the fact by whoever answered the phone that day.