Your customer places an order and expects to know when their delivery arrives. In Burq, you create and track deliveries, but customers sitting at home wondering when the package will turn up often send support enquiries asking for updates. With Mobile Message, every time a new delivery is created in Burq, your customers automatically get an SMS with tracking details and their delivery window.

Customers know what to expect and when to expect it, which cuts down on support enquiries and keeps satisfaction high. Your team saves time answering the same questions over and over. The SMS goes out instantly when the delivery is logged, so customers feel the company cares about their experience.

This automation means you do not need manual reminders or email followups. Burq and Mobile Message together create a customer communication workflow that feels personal and timely, even when you are managing hundreds of deliveries daily.