SMS for Healthcare Businesses
Run patient offers and recall campaigns, confirm appointments, chase payments and send secure telehealth links, all with two-way replies in one inbox.
Why healthcare businesses across Australia use Mobile Message
A missed appointment costs a clinic real money, a patient who never sees a recall offer skips a check-up, and a payment reminder that goes unread delays a pathology result. Physiotherapy clinics, GP and medical practices, dental clinics, skin clinics, optometrists, pathology labs and telehealth platforms all use SMS a little differently, but the evidence points the same way. Clinics run seasonal offers and recall campaigns to fill the book, confirm and reshuffle appointments in a two-way conversation, chase test kit or invoice payments, and send secure links straight to a patient's phone for a telehealth consult.
Mobile Message sends from your clinic's name, or a dedicated number, from 1.6¢ per message with no monthly fees or lock-in contracts. Replies land in one shared inbox your reception team can manage together, opt-out handling is built in for every campaign, and the REST API can trigger appointment or payment messages straight from your practice management or booking system.
Patient offers and recall campaigns
Run seasonal specials, gift card promotions or check-up recalls to your patient list, with an easy opt-out built in.
Appointment reminders and rescheduling
Cut no-shows with a reminder before every visit, and let patients confirm, cancel or ask to move a time with a simple reply.
Review and referral requests
Ask for a quick review or a referral after a visit, while the experience is still fresh, and let happy patients bring a friend.
Order, result and payment reminders
Text patients when a test kit order needs paying, a script is ready or glasses have arrived for collection.
Secure telehealth links and two-way replies
Send a one-tap link to a video consult, and let clinical or admin questions come back into a shared inbox your team can answer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Everything a healthcare business needs to run SMS
Bulk campaigns, appointment reminders and two-way replies, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
Example messages
Modelled on how Australian clinics and healthcare providers actually text their patients.
Hi Karen, our winter skin check special is back. $89 full body mole check until 31 July, book online at duneclinic.com.au. Opt out: reply STOP
Hi Daniel, it's Sarah from Bayview Physio. Your 2pm appointment tomorrow needs to move to 3:30pm, does that still work for you?
Hi Rachel, Vitalis Pathology has received your test kit order #48213. Please pay $215 online at vitalispath.com.au/pay or call 1300 552 018 to arrange payment.
Hi Michael, Dr Osei has invited you to a secure video consult. Join here: meridiantelehealth.com.au/AB12CD (link expires in 30 minutes)
How it works
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Add your patient list
Import contacts from your practice management software or a spreadsheet, ready to message in minutes. -
Send from your clinic's name
Text from a registered sender name or a dedicated number, so patients know it's really you. -
Handle replies in one inbox
Confirmations, reschedules and questions all land in a shared inbox your front desk can work from together. -
Automate with the API
Connect the API to your booking or billing system to trigger reminders and payment prompts automatically.
Ready to text your patients?
Join Australian physios, clinics, pathology labs and telehealth platforms already using Mobile Message for reminders, recalls and payments.