SMS for Government, Public Sector and Emergency Services
Send resident and service alerts, follow up casework, get urgent election information out fast and keep volunteer brigades organised, all with two-way replies.
Why councils, government agencies and emergency services use Mobile Message
Public communication is time critical and it has to reach people who don't check email. A resident needs to know a bin day changed before the truck goes past, a voter needs a problem fixed before the polling office closes, a casework update has to land somewhere the constituent will actually see it, and a volunteer brigade has to reach every member before Wednesday's training starts. Australian councils, electorate and agency offices, electoral commissions, political offices and volunteer emergency services brigades all use Mobile Message for this kind of fast, plain-language communication that email alone can't guarantee.
Mobile Message sends from your council, office or organisation's name, or a dedicated number, from 1.6¢ per message with no monthly fees or lock-in contracts. Casework replies and resident enquiries land in one shared inbox your team can manage together, contact lists import easily from a spreadsheet or CRM, and opt-out handling is built in for any campaign-style messaging.
Resident and service alerts
Notify residents about bin day changes, waste collection delays, road works or closures, personalised with each resident's name and sent to a whole suburb at once.
Casework and constituent follow-up
Text updates on a rebate application, an agency enquiry or a resident's case, and let people reply directly so nothing gets lost in an inbox.
Election and voter logistics
Reach voters fast when a ballot pack goes missing or a deadline is close, and confirm postal vote details before a cut-off time.
Membership and campaign outreach
Run personalised membership renewal or fundraising campaigns to a large electorate or donor list, with an easy opt-out built in.
Volunteer and emergency services coordination
Get training nights, AGMs, roster requests and urgent call-outs in front of every brigade or unit member at once, even when they're out on the road.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Everything government and public sector teams need to run SMS
Bulk campaigns, two-way replies and a shared inbox, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
Example messages
Modelled on how Australian councils, agencies and emergency services actually text the people they serve.
Hi Naomi, please leave your yellow-lidded recycling bin on the kerb tonight for collection tomorrow. Bellbridge Shire Council
Hi Daniel, it's Chloe from Senator Hale's office. I've followed up your rebate application with the department and will email you the outcome today.
Hi Trevor, apologies for the delay with your ballot pack. Call 1300 445 210 by 5pm today and we can take your vote over the phone.
Hi all, reminder that Kingsford Brigade training is this Wednesday 6:30pm at the station, covering road crash rescue. Reply YES to confirm you'll be there.
How it works
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Add your contacts
Import resident, constituent, member or volunteer lists from a spreadsheet, ready to message in minutes. -
Send from your name
Text from your council, office or organisation's name, or a dedicated number, so every message is recognisably yours. -
Manage replies together
Casework questions, RSVPs and resident queries all land in one shared inbox your team can work from together. -
Track delivery and results
See delivery reports for every message, and use the API to trigger alerts automatically from the system you already run.
Popular Government, Public & Emergency Business Types
Ready to text the people you serve?
Join Australian councils, government agencies and emergency services already using Mobile Message for alerts, casework and campaigns.