Voyc SMS Integration

A compliance manager sits down to review the fortnight's customer calls and realises half of them were never checked properly, buried across recordings nobody had time to open before the deadline passed. Risk and quality issues stay hidden until a complaint or an audit forces someone to go looking for them, and by then the damage is already done and the record is hard to piece back together.

Voyc analyses customer calls for compliance, quality assurance and risk, turning conversations that would otherwise sit unreviewed into structured findings a team can actually act on. Its Upload Call action takes an audio call, along with its metadata and custom attributes, straight into that analysis, so a recording does not need to wait for someone to find the time. Its Upload Aircall Call action goes a step further, pulling a call from Aircall by its ID and uploading it for the same review, so nobody has to download a recording and re-upload it by hand before it can even be looked at.

Voyc connects to Mobile Message through Zapier, so the tools a team uses to review calls can sit in the same set of workflows as the tools used to text customers, run by the one team without extra software sitting in between them or extra logins to manage.