A customer texts in with a question about a contract or a policy document you sent them earlier that day. Instead of that message sitting in an inbox until someone has time to open the file and read it properly, Zapier connects Mobile Message's Inbound SMS Received trigger to Sharly AI's Reply Message action, so the question gets answered against the actual document straight away.

Sharly AI reads and chats with PDFs and other documents, and this connection lets that reading happen automatically off the back of an incoming text or a form submission. A question submitted through Typeform or Google Forms can be answered by Sharly and then texted back to the person, giving them a plain answer without anyone opening the file themselves. It suits support teams, agencies or advisers who field the same document questions on repeat and would rather the answer went out as a text than get typed fresh each time.