Zapier Chatbots SMS Integration

Yes — Mobile Message integrates with Zapier Chatbots. Send and receive SMS from the tools you already use.

Start a Free Trial Connect Now with Zapier

✓ 50 FREE SMS credits included when you sign up

Zapier Chatbots logo
Mobile Message

About the Zapier Chatbots integration

Customer support teams know that every message needs a response, but answering hundreds of repetitive questions manually burns through your team's time. A customer asks a common question in your chatbot, or conversation ends without resolution, and now you're chasing them with a follow-up text. Meanwhile, another question sits unanswered because your team is already overloaded. These gaps cost you customer relationships and business.

Connecting Zapier Chatbots to Mobile Message removes the manual response burden. When a customer completes a chatbot conversation, an SMS automatically follows up with next steps or additional help. If your chatbot collects feedback indicating dissatisfaction, you can send a direct text to that customer immediately, turning a negative experience into a recovery opportunity. Chatbot button clicks can trigger SMS messages, notifications to your team, or automated follow-ups, all without manual intervention.

Getting started requires accounts in both Zapier Chatbots and Mobile Message. Zapier connects them automatically so your chatbot can trigger SMS messages whenever your conditions are met.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Zapier Chatbots and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer completes a chatbot conversation Zapier Chatbots · Chatbot Conversation Completed
Then Follow up with an SMS offering additional help Mobile Message · Send SMS
Use this Zap
When Instant A customer submits negative feedback in your chatbot Zapier Chatbots · New Chatbot Feedback
Then Immediately send them an SMS to resolve the issue Mobile Message · Send SMS
Use this Zap
When Instant A customer clicks a button in your chatbot Zapier Chatbots · Chatbot Button Click
Then Create or update their record in Mobile Message Mobile Message · Create Contact
Use this Zap
When Instant Someone finishes a chatbot conversation Zapier Chatbots · Chatbot Conversation Completed
Then Add them to a follow-up SMS list Mobile Message · Add Contact to List
Use this Zap
When Instant A customer clicks an action button in your chatbot Zapier Chatbots · Chatbot Button Click
Then Send them a confirmation or next-step message via SMS Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Zapier Chatbots supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3
  • Chatbot Button Click — Triggers when a chatbot button is clicked.
  • Chatbot Conversation Completed — Triggers when a chatbot conversation is inactive for 5 minutes.
  • New Chatbot Feedback — Triggers when chatbot feedback is submitted.
Actions 1
  • Generate Reply to Message — Generates a new message reply from a Zapier Chatbot

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Zapier Chatbots + SMS: common questions

Can I send SMS messages based on chatbot feedback?

Yes. If someone submits negative feedback in your chatbot or completes a conversation without resolution, a Zap can automatically send them an SMS. This gives you a direct way to follow up and recover the customer experience.

How do I automate SMS follow-ups after chatbot conversations?

Set up a Zap triggered by 'Chatbot Conversation Completed' to send an SMS automatically. You can include helpful information, links, or contact details in the message.

What accounts and setup are needed to connect Zapier Chatbots and Mobile Message?

You need an active Zapier Chatbots account, a Mobile Message account, and Zapier itself to link them. Once set up, SMS messages send automatically based on the chatbot triggers you select without code required.

Similar Integrations

Base44
Base44

<strong>Base44 apps connect directly to the Mobile Message API</strong>, with no Zapier subscription or third-party connector required. Base44 is an A...

Learn More
ChatGPT (OpenAI)
ChatGPT (OpenAI)

Integrating ChatGPT with Mobile Message can streamline customer communication for Australian businesses by enabling automated responses via SMS. This ...

Learn More
Google AI Studio (Gemini)
Google AI Studio (Gemini)

Integrating Google AI Studio with Mobile Message can streamline communication processes for Australian businesses looking to leverage generative AI. B...

Learn More
Anthropic (Claude)
Anthropic (Claude)

Integrating Claude by Anthropic with Mobile Message can streamline customer communication for Australian businesses. With Claude's conversational capa...

Learn More

Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now